Shipments and Returns

All orders are filled within 2-3 days of ordering if there are no special instructions.

If you have ordered programming the following will apply.

  1. You will be emailed a link for you to provide the necessary information for us to program your panel.
  2. Security Masters will program and test your new panel according to your specifications.
  3. It is your responsibility to provide accurate information. We can make changes remotely for an additional charge.


No returns will be accepted without an Return Material Authorization (RMA). You can request an RMA by calling(916-539-3407) or filling out the RMA Request form. All returns are subject to a 15% restocking fee.